Terms & Conditions

1. Delivery Timings:
Orders have to be made before 48 hours before the delivery date/time. We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client's request but cannot commit 100% efficiency in the timing of delivery.

Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances

2. Discounts:
All the discounts are decided by Finesse Deals and no discounts vouchers and offers can be clubbed together.

3. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.

Change of address would not be possible for products from the gift section after dispatch.

4. Order Change:
Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled. Cancellation charges of 5% are applicable on all cancellation requests

5. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.

6. Service Complaints:
Any complaint of delivered products will be considered within 24 hrs of the delivery. Customers need to report the issue to customer support channels via Calls/whatsApp or Emails.

7. Rules for delivery:
Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.

8. Utsaav will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

9. Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of none availability of the desired product.

10. Rules for Duplicate Orders:
If Utsaav finds that the same order has been made twice we will try to contact the customer and get that clarified.If the customer is not contactable we will take the decision on our behalf and that will be final.

11. Dealing with Fraudulent Customers:
If we find out any fraudulent behaviour from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

12. Rules for unfounded recipient:
In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.

13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am - 7 pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.

14. We hold the right to extend our services to any individual, organisation, group or business unit. We may refuse to serve any individual, organisation, group or business unit solely on our own will and we will not be answerable to anyone.

15. Utsaav may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of Australia without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Sydney NSW .

16. These Terms and Conditions, together with Utsaav's cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Utsaav with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and Utsaav With respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

17. Utsaav's objective is to provide the best service and quality products, and to ensure the same, Utsaav Might contact the receiver seeking the feedback.

18. In any case, if the order is placed by any individual unethically from Floweraura.com. This will be considered as part of a fraud. The company has the right to cooperate with competent law enforcement agencies and to ask them to take appropriate action whenever such phenomena occur. Additionally, the company will notify the police or other competent authority.

19. Account Deletion:

• To close your account, you can send us an email with the subject "Termination". Our team will contact you and confirm the cancellation of your account by email.
• You will no longer be able to log in or access your account, retrieve or edit content or information, or view your account history and will no longer be able to receive calls or emails from Utsaav

Your account will be deleted at your request within 30 days. If you do not wish to delete your account, you can contact our team before the 30 days expires.

20. Utsaav never never asks for any of your personal bank details. Please do not share your personal bank details like Card Number/Pin/CVV/OTP/Card Expiry Date/UPI Pin, over Phone/Mail/SMS to anyone.

21. Intellectual Property Rights:
All content, including but not limited to logos, trademarks, images, and text, displayed on the Utsaav website and associated platforms are the intellectual property of Utsaav. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

22. Indemnification:
Customers agree to indemnify and hold Utsaav harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or related to their use of Utsaav's services, including but not limited to any violation of these Terms and Conditions.

23. Limitation of Liability:
Utsaav shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for lost profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use of or inability to use Utsaav's services.

24. Force Majeure:
Utsaav shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters, strikes, or power outages.

25. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Karnal, India.

26. Severability:
If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

27. Waiver:
The failure of Utsaav to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Utsaav in writing.

28. Assignment:
Utsaav may assign its rights and obligations under these Terms and Conditions to any party at any time without notice. However, customers shall not assign their rights and obligations without the prior written consent of Utsaav.

29. Survival:
Sections relating to intellectual property rights, indemnification, limitation of liability, governing law, and any other provisions necessary to interpret and enforce these Terms and Conditions shall survive termination or expiration of these Terms and Conditions.


If you have any questions/comments about our Terms & Conditions, please email us at info@utsaavgifts.com.