Cancellation & Refund

Cancellation Deadline:

• Cancellations must be requested at least 48 hours before the scheduled delivery time to be eligible for a refund. No refunds will be issued once the 48-hour delivery window begins.
• Cancellation of Courier Products is not possible once the product is dispatched. Personalized Products cannot be cancelled once placed.

Cancellation Procedure:

• Cancellation requests must be sent via email to info@utsaavgifts.com with the subject line "Cancellation Request."
• The email should include the following details:
• Order ID
• Cancellation Reason
• Refund Account Details

Initiation of Cancellation:

Cancellation will be processed only after the formal cancellation request is received at info@utsaavgifts.com.

Refund Conditions:

Refunds will be issued under the following conditions:

• Order was cancelled within the stipulated timeframe.
• Order was not delivered to the recipient (excluding cases of unfounded recipients).
• Complaint regarding the quality of the product is found to be valid.

Refund Evaluation:

• Refunds will be granted based on service failure, as evaluated by our team. The decision of our management will be final.
• Refund amount cannot exceed the amount paid by the customer. We are not liable for any loss or claim beyond the amount paid.

Cancellation Charges: A 5% charge will be applicable in case of cancellation.

Exemption from Refund: No refund can be claimed for any discounted or exempted amount.

Extra Amount Credit: Any extra amount credited to Utsaav's account may be considered for order enhancement but will not be refundable.

Final Decision: Utsaav shall have the final authority in all matters concerning cancellation and refund.

Policy Amendments:

Utsaav may amend its Cancellation And Refund Policy from time to time. Customers will be notified of any substantial changes via email or an announcement on the website.

 

Contact Us:

For any questions or comments about our Cancellation And Refund Policy, please email us at info@utsaavgifts.com.

Limitation of Liability:

• Utsaav shall not be liable for any loss, damage, or expense arising out of or in connection with the cancellation or refund process, except to the extent required by law.
• In no event shall Utsaav be liable for any indirect, incidental, special, consequential, or punitive damages arising from the cancellation or refund process.

Fraud Prevention:

• Utsaav reserves the right to investigate any suspected fraudulent activity related to cancellations or refunds.
• If fraudulent activity is detected, Utsaav may refuse to process the cancellation or refund request and take appropriate legal action.

No Waiver:

The failure of Utsaav to enforce any provision of this Cancellation And Refund Policy shall not constitute a waiver of such provision unless acknowledged and agreed to by Utsaav in writing.

Governing Law:

This Cancellation And Refund Policy shall be governed by and construed in accordance with the laws of Australia. b) Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Australia.

Severability:

If any provision of this Cancellation And Refund Policy is found to be invalid or unenforceable, such provision shall be severed from the Policy, and the remaining provisions shall remain in full force and effect.

Assignment:

• Utsaav may assign its rights and obligations under this Cancellation And Refund Policy to any party at any time without notice.
• Customers shall not assign their rights and obligations under this Policy without the prior written consent of Utsaav.

Communication:

• All communication regarding cancellations and refunds shall be conducted through the official email address provided by Utsaav.
• Any communication received from unofficial channels shall not be considered valid.

Interpretation:

This Cancellation And Refund Policy shall be interpreted in accordance with its plain meaning and without any presumption against the party drafting it.